Frequent Asked Questions
I have completed the transaction, but I have not received the pin, please help.
Make sure you check your email, also your bulk or spam folder as we automatically
email you your pin. Unfortunately, it happens sometimes that an
transaction didn't got processed properly. However we automatically get
notified that there is an error and as soon as the system is up and running we
will process your order manually. It depends on the technical difficulties how
long this will take. You can notify us by going to Contact us
and fill out the form.